If you reside in the European Union or EFTA region, EU consumer law grants you the right to withdraw from your purchase within 14 calendar days of receiving your items without giving a reason.
Standard Return vs. EU Right of Withdrawal
| Feature | Standard Return | EU Statutory Withdrawal |
| Time Window | 30 days from delivery | 14 days from delivery |
| What is Refunded | Full product price | Full product price + original standard delivery charge |
| Return Shipping Fee | Free (Covered by us) | Customer's responsibility |
How to Submit a Withdrawal Request
Go to our dedicated EU Right of Withdrawal Portal.
Enter your order number and email or postal code to look up your order.
Select the item(s) you wish to cancel and submit your confirmation.
You will receive an instant confirmation email containing return instructions and your address label.
Important Refund & Shipping Details
Original Shipping Costs: Your refund will cover the full item cost plus the original standard shipping fee paid at checkout.
Return Postage: While our standard 30-day store return policy covers return shipping, statutory EU withdrawal returns do not include free return shipping. The cost of the return shipping label will be deducted from your final refund (or you may ship the item back using your preferred carrier).
Faulty or Incorrect Items: If you received a damaged or incorrect item, return shipping is fully covered by us. Please contact our support team directly.
