Both kiimento and kiko cameras include a one-year limited manufacturer’s warranty for the original purchaser against manufacturing defects in materials and workmanship under normal use. Proof of purchase may be required.
Repairs and replacements
For covered defects, we will repair or replace the product with a new or refurbished unit of equivalent functionality. If the original product is unavailable, we will discuss an appropriate alternative, subject to applicable consumer rights.
kiko blind box cameras
Opening your kiko blind box does not invalidate its warranty. Restrictions on change-of-mind returns are separate from protection against manufacturing defects.
For a replacement, we will aim to provide the same design you originally received, including a chase design, subject to availability. If that design is unavailable, we will discuss an alternative or refund before sending a different design.
Receiving a duplicate from individual-box purchases, a design you do not prefer, or a regular design instead of a chase is not a manufacturing defect.
Warranty shipping
kiimento cameras: Our voluntary manufacturer’s warranty does not cover return or replacement shipping costs, except where applicable law requires us to cover them.
kiko cameras: We cover necessary return and replacement shipping for confirmed covered defects under the kiko policy.
Where statutory remedies require free service or shipping, those rights take precedence.
What is not covered?
The limited warranty excludes damage caused by:
Accidents, abuse, misuse, or improper installation.
Natural disasters, power surges, or extreme environmental conditions.
Unauthorized repairs, modifications, or disassembly.
Normal wear and tear.
These exclusions do not limit your statutory consumer rights.
How do I request warranty service?
Email support@kiimento.com with:
Your order number or other proof of purchase.
Your camera model and a description of the issue.
Photos or a short video showing the problem, if available.
We may request additional information to assess the issue. An original unboxing video is not required for kiko warranty claims.
Please follow our instructions before shipping your camera. Back up your photos and videos before sending it for service, as repair or replacement may erase stored data.
If you purchased from an authorized retailer, keep your receipt and contact us for warranty assistance. For purchases from other sellers or products sold as used, open-box, or refurbished, contact us with the purchase details so we can explain the coverage that applies.
Your consumer rights
This manufacturer’s warranty is additional to your rights under applicable consumer law. A final-sale label or the expiration of this voluntary warranty does not remove any statutory rights you may have.
For complete terms, see our:
